Stonegate Resort

Stonegate Resort

Stonegate Resort is responding to an ever-increasing demand for more sophisticated on-site amenities for skiers and non-skiers alike. Take a dip in the heated indoor/outdoor pool or soak in one of the whirlpools, re-energize with a workout in the fitness centre, try your luck at billiards in the lounge or watch your favorite sport on the 65  big screen. Hit the games room for a competitive game of foosball or Wii Sports, watch a movie in the 18-seat Stonegate theatre or just enjoy a hot chocolate or cappuccino at the coffee station.

8 reviews

  1. Nice, a bit pricey, not a lot of choice for anything better

     (4 / 5)

    We had such a super time at this ‘resort’ but it should probably be described more as a newly constructed condominium complex with some facilities like a pool and games room. It’s not a resort, much less a hotel. The set up at Stonegate and Big White in general is just different – maybe weird. There’s a central reservations area that handles bookings but really nothing beyond that – they don’t know the property intimately so you are on your own for the most part. And there really aren’t staff at Stonegate. I mean people work there, but they don’t seem like their job is guest relations. But the cleaning people were super pleasant and gave us some clothes detergent when we asked. We booked a two bedroom w/ loft, before Christmas. It was a lovely accommodation with a view east, so very pretty and it was comfortable and nicely appointed – private hot tub and fireplace! We all loved the games room where we played electronic hoops and pacman for a couple of hours, but the time these facilities are open is not ideal and you can’t enjoy an after ski drink anywhere…Pool wasn’t open when we hoped but sometimes, you just acknowledge and move on…nSki-in-Ski-out means you leave your condo, go downstairs, cross the entire parking area to a public storage space and put on your gear and head down the hill to get onto the lifts. I guess it’s better than carrying skis to/from a car…nSkiiing is unbelievable – the snow is true to its name ‘champagne powder’ and we loved the iceskating and low-key vibe of the entire village. I would choose Stonegate again…

  2. Don't believe 'Ski-in, Ski-out'

     (3 / 5)

    We were sold this location as being ‘ski-in / ski-out’, and it’s not — not as I see it, nor the other guests we encountered while clambering up the 30-something stairs involved in entry and exit. There are multiple Stonegate buildings, and maybe the other one can lay more claim to this – I don’t know, we weren’t there. But certainly Stonegate 3 does not count as ski-in / ski-out. When walking into the village at night for di er, you have to navigate an icy inclined slope on foot. Ironic really – that’s the one bit you can ski. The apartments are completely satisfactory. The room servicing is a bit inconsistent. Not the worst place in the world. Just didn’t meet the ski-in/ski-out story we had been sold.

  3. Nice Condo But That's It

     (3 / 5)

    This is a nice condo rental but prospective guests should be aware that that is all you get. The name of the property is ‘Stonegate Resort’ but it is not a hotel/resort in any way. We stayed for a week over the holiday period in a two bedroom condo on the third floor. The condo itself was nice and new but certainly not luxurious. The kitchen was well-equipped but fairly basic, as were the two bathrooms. There is a proper washer/dryer which is nice when skiing with a family. This place is truly ski in/out which is nice and a main selling point. However, you must leave your ski boots in the locker in the basement which adds a extra step coming and going. My main complaint is the lack of amenities and services for the price paid. I paid over $800/night plus tax for a condo and nothing else. There is no restaurant or even a coffee shop on site. There is not even a main desk to ask questions or deal with issues. When you call the ‘front desk’ from your room, you get put through to the central check-in for the whole mountain. The keys we were given always got stuck and we had to struggle to open doors. I saw a lot of other guests struggle as well. The parking garage is a construction zone and dirty. The driveway to building 1 is quite steep and was not plowed regularly. I saw several vehicles struggle to get out of the building. The service was ok. The place is attended to primarily by foreign exchange students/workers. It is hard to criticize them as they are all nice but they are not professional hotel staff by any means. The common areas were generally dirty and the maid service marginal at best. There is no bell staff, concierge, etc. Overall, I would consider staying here again as it is new and very convenient. However, potential guests should be aware you are essentially renting a unit as you would via VRBO and not checking-in to a resort.

  4. Liked it very much

     (5 / 5)

    We’ve stay in a four different places in Big White over the years. Stonegate 303, building 3 this time. Stayed over the Xmas/new year period 2017. Good points: nVery easy to get to the Ridge/Snowghost chairs which are our favourite. Comfy mattresses that looked new. Comfy sofa. Plenty of seating.nTwo tv’s. Nice furniture. Plenty of storage space. Place was spotless. Reasonable view. Corner apartment with lots of light and afternoon sunshine through the windows. Excellent kitchen and diverse range of quality cookware. Nice hot tub with good views. Big bath and showers. Can see your family down in the games room and pool area from the condo windows. The best games room and movie room we’ve had ever. Coffee machine in the club is user pays system which I like. Friendly customer service and maintenance staff everywhere. The noise from the surrounding apartments was the most minimum we’ve experienced ever. Not a very busy place. Hardly hear or see anyone in the building. Good access to VCM, cenres and restaurants. Far enough away so not to have noise and crowds around. Ski in and ski out is really good for how close the building is to all the facilities on the hill.nReally good spot for other activities like tobogganing and taping your shoes down gondola way: Good access to the gondola for ice skating and tubing. Close to shuttle stop. Car park is never full with good visitor parking. Big white has a great village atmosphere and very family friendly. Big white has some great ski and snowboard instructors. Bad points:nSometimes the pool isn’t open due to the weather. They keep the pool cover on until you ask for it to be taken off which they don’t mind doing. If you like to sleep in past 8am you might get woken up by snow shovelers scraping below. The other places we have stayed in Big White were WAY noisier and had a lot more parties, loud hot tub chat and footsteps in the condo above. Need to wax and scrape your board before you come as there is no area for it. Can get slippery on the footpaths around sometimes but not all the time. Other places we’ve stayed are more slippery. Ski lockers are big enough but the room they are in is certainly tight. Not really a factor I suppose as very few people around anyway. Wifi is good but not lightning fast.

  5. Some good, some not so good

     (3 / 5)

    To begin with, let me say I’m writing as an English traveller who has skied in Canada several times since 2009. The GoodnThe private hot tub was wonderful, couldn’t fault it, and unit spec is of a very good standard too. Building One is genuinely ski-in/ski-out, but with the new building pla ed to go alongside Building One, I do wonder how much of a true ski-in/ski-out venue it will be for the 2017/2018 season. The not so good nSound proofing isn’t great. From the bedroom in our unit you could hear the external doors squeak as they opened (easy to fix tho, surely, with a squirt of WD40) and closed. The worst noise came from the unit above us where we could hear their footsteps and furniture being moved about all the time. One evening the people above us decided to have a party and then a massive row, breaching the ‘no noise between 11-7 rule’ and keeping me awake well into the wee small hours. When we mentioned this at the Central Reception desk we were rather rudely told we should have called them while it was ongoing and not waited until the next day to report it. With there being no reception or staff on site at the Stonegate tho I don’t know what a call to the Central Reservations team would have achieved. There is no food outlet on site. We arrived late on a Friday evening and expected to be able to order room service or at least eat in an on-site restaurant. There is nothing on site however, the ‘cafe’ mentioned on the limited website is nothing more than a coffee machine, in the ‘amenity centre’ which closes at 7pm. There was a small food place in Building Two, but it closed the day after we arrived and even so without a map or information on the resort in the unit, I doubt we would have been able to find it. You can order a delivery from the resort supermarket to be in your room on arrival, but we didn’t find out about this until we arrived in resort. As mentioned, there isn’t a map of Stonegate or any information at all in the unit, so working things out can be a bit of a challenge. The amenity centre is open from 9-1 and then from 3-7, so no opportunity to use the gym before skiing and no opportunity to spend the evening in the games room. And alcohol is ba ed from most of the rooms in the amenity centre. The hot-tubs (which are way smaller than the resort photo indicates) are only open from 3:30 and get rather busy with lots of noisy kids splashing about. n nAnd finally, there is no easy walk out of the resort to the village. You either have to walk up the piste into the village, which can be a bit treacherous of an evening as there is night skiing at Big White, or you have to walk up the road, which was snow and ice covered and therefore quite slippy, and the road is busy. We probably won’t return to Big White, for a number of reasons, but if we did plan on returning, we would look at staying somewhere other than Stonegate.

  6. Nice plan close to the village but beds were HARD

     (4 / 5)

    We were happy from the check-in experience, to the underground covered parking, lockers for our equipment, the ski in/out + proximity to the village and the unit itself (2B/2b w/private hot tub unit #1202) … until we went to bed and found both beds to be rock hard. After a hard day of skiing, your body needs support but a rock isn’t it. Unfortunate as everything else here was great.

  7. No longer the upmarket quiet building

     (3 / 5)

    We have been staying here every year for the past 3 visits to Big White, always came back here because it’s been nice and quiet after a day on the slopes. The year was very different. Every night we’ve had kids ru ing around in the corridor, shouting and yelling, like they’re on a playground. Very disappointing.

  8. Fantastic position in the village

     (5 / 5)

    The apartment was spacious. The kitchen was pretty sparsely equipped. It was located very close to the village which was an advantage if you were not skiing. The ski in ski out option was also great. The staff were all very friendly and serviced the apartment well. The hot tubs were great.

Rate and write a review

Your email address will not be published. Required fields are marked *

Big White Road 5300
Kelowna V1P 1P3 BC CA
Get directions

Is this your business?Claim it now.

Make sure your information is up to date.